Questions & Answers
What happens if something gets damaged?
Damages do happen and we work with our clients to handle them in the quickest, mostr efficient manner. Normally, we have three options: Work with the manufacturer to issue a credit to keep Work with the manufacturer to replace the item if it’s damaged beyond repair Arrange a repairman to touch up any damages.
Are the Freight charges extra?
Delivery to a receiving dock is included in the price of the product.
What are the White Glove Delivery charges?
They are determined per each delivery.
How do I purchase product?
Set up an account, click on the product, add to your cart, and make the payment.
Do I have to pay before delivery?
For qualified accounts, we can extend payment for 30 days. Otherwise, payment must be made at the time of ordering.
How long does it take to deliver?
It normally take s4-6 weeks to deliver goods to your receiving dock.
Can I talk with someone in person if I have a question?
Absolutely, please use the Customer Service form to connect... We will reply within 24 hours.
How do I get started?
Create your Designer Account and within 48 hours you will recieve verification and credentials to begin using SFR and enjoying huge savings on the best brands available.
Can I track my order?
You may contact SFR for delivery updates and confirmation.
Can I cancel an order and is there a restocking fee?
Orders may be canceled within 72 hours of purchase, afterwhich orders may be shipped and are final. The deeply discounted offerings do not afford expense for return shipping and restocking, all order are final following the 72 hour grace period - no refunds.
Can my customer’s see my cost?
No. Designer discounted cost is only available after login—your Designer Account is required to view and buy at the discounted price.
Can anyone set up an account on SFR?
No, this service and signifcant discounts are intended for Design professionals only. Your Resale Tax Certificate or Businesss License is needed to verify that you own your business and eliminate people trying to buy product at discounted prices.